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The second edition of the Shingo Prize-winning The TWI Workbook: Essential Skills for Supervisors has been completely updated to the latest terminology and practice, revised forms and tools, and new examples to demonstrate current TWI practice. It features an entirely new section on Job Safety, a fourth TWI module that was developed in Japan using the identical TWI methodology of the original three programs introduced in the original work. A new chapter on TWI Problem Solving is also included.