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Successful telecommunication companies are those offering the most compelling range of products and services. Covering both new services and service enhancements, Service Design in Telecommunication details all the different factors to be considered, and the management and operational processes required, for successful service introductions into the operator or service provider environment. This unique guide for product and project managers, service designers, IT professionals, operation managers, and senior executives provides a consistent approach to designing a scalable and operable service that can also be used when designing a variety of technologically based services.