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About a quarter of the spending on public services in the UK goes to out sourcing - giving these companies a massive annual turnover of GBP82 billion. They're tasked with delivering some of our most sensitive and important services - from prisons to health care, from transport to legal aid, with child protection services next on their list. And yet, for the most part, they operate in the shadows - with no transparency or accountability. From G4S to Serco and ATOS, from the death of Jimmy Mubenga on a deportation flight to attempts to dramatically cut NHS staff numbers, Alan White exposes the dangers of this secretive system and shows what can go wrong when profit becomes the main motivator in public services.