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Impact of Selected Antecedents on Service Quality
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This study proposes a model of student faculty management that examines organizational citizenship behavior as critical link between discretionary treatment, perceived organizational support, core transformational leadership behavior, contingent reward leadership behavior, job autonomy, organizational commitment and student perception of service quality. The hypothesized model is tested with the help of structural equation modeling and result partially support. The study could establish direct relationship between organizational citizenship behavior and service quality. The study further suggested, there is significant negative relationship between discretionary treatment, core transformational leadership behavior, job autonomy and organizational citizenship behavior and perceived organizational support .The study also indicated that contingent reward leadership behavior and organizational commitment are significantly directly related with organizational citizenship behavior. The study explores theoretical and managerial implications in management education for filling the quality gap between industry demand and supply by management institutions.
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