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Employee satisfaction is considered to be a critical success factor for organizations. The concept of employee satisfaction has gained a special concern from both academicians and practitioners. When employees experience low employee satisfaction and organizational commitment, it can be very costly in this era of extremely high turnover rate. When workers are dissatisfied, this may create grievances, which can lead to a lower level of organizational commitment. In turn, this may result in severe consequences such as labor strikes and even he or she may start to think about quitting. Thus, a manager should investigate their employees' level of satisfaction, which can signal whether there is commitment from their workers. Human resources are undoubtedly the most important resources in an organization. The very existence of an organization will be at stake without the efficient human resources, its goal remains unattainable unless its human resources are motivated, satisfied and are committed to the organization.
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