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Customer Relationship Management

Name: Customer Relationship Management
Brand: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
SKU: 01564507
Price: 278.51 RON
Availability: InStock
Author: F. Rajola
ISBN: 9783540440017

Organizational and Technological Perspectives

F. Rajola

Limba

engleză

Carte Copertă tare

Codul Libristo: 01564507

Editura Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, martie 2003

Companies and financial institutions are employing operational information systems in an efficient w... Descrierea completă

Codul Libristo: 01564507

129 b

278.51 lei

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Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technologicaland organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.