Contact
Cum să cumpăr
Livrare
Consilier de cumpărături
Customer Experience Thinking
How behavioural science helps you understand, connect and build deeper relationships
engleză
51 b
Până la 30 de zile pentru returnare
Clienții au cumpărat de asemenea
/
Carte broșată
76.36
lei
We've never been more connected, yet authentic connection feels increasingly rare. In a digital world, modern business has mastered reach, automation and optimisation. But in the pursuit of efficiency, many brands have unintentionally diluted the very thing that builds trust and loyalty: meaningful human relationships. In Customer Experience Thinking, Si Elliott combines over 20 years of marketing and customer experience leadership with behavioural science to reveal what really drives trust, loyalty and decision-making. Through 8 practical customer experience principles and 34 key behavioural biases, you'll gain a clear framework for designing brand experiences that reduce friction, strengthen customer relationships and create meaningful emotional connection. Customer Experience Thinking is the essential, practical guide to building deeper customer relationships in an increasingly digital world. It will challenge how you think about experience, encourage you to serve more meaningfully, and help you create connections that feel less transactional and more human.
Informații despre carte
engleză
Dăruiește această carte chiar astăzi
Este foarte ușor
1 Adaugă cartea în coș și selectează Livrează ca un cadou 2 Îți vom trimite un voucher în schimb 3 Cartea va ajunge direct la adresa destinataruluiAr putea de asemenea, să te intereseze
/
Carte broșată
52.08
lei
/
Carte broșată
83.96
lei
/
Carte broșată
88.03
lei
/
Adobe ePub DRM
524.78
lei
/
Carte broșată
142.94
lei
/
Copertă tare
1 485.39
lei
/
Carte broșată
113.45
lei
Bună ziua! Sunt Libroamiko, consilierul dumneavoastră de cărți.
Cu ce vă pot ajuta?