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Beyond Frontline Excellence

Name: Beyond Frontline Excellence
Brand: Partridge Singapore
SKU: 10785544
Price: 93.0 RON
Availability: InStock
Author: Anchal Andrews
ISBN: 9781482853728

Spirituality in Business for Frontline Professionals

Anchal Andrews

Limba

engleză

Carte Carte broșată

Codul Libristo: 10785544

Editura Partridge Singapore, noiembrie 2015

Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer... Descrierea completă

Codul Libristo: 10785544

43 b

93.00 lei

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Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.