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CustomerLoyalty is acollection of all the top real-world tools, strategies, and principles used bytoday's top brands to increase their customer loyalty and the overall lifetimevalue of their customers. Do you like CocaCola or Pepsi? Hershey or Mars chocolate? For whatever reason, you likely havea preference, and that preference has everything to do with their customerloyalty and retention strategy. Find out how to give your business the cuttingedge and leave your customers selecting you as their preference among allyour competition.